Legal

Terms of Service

Last updated: 2 June 2026

Plain English first: By using our site or engaging us for work, you agree to these terms. We promise to deliver great work, be transparent about pricing, and respect your data. In return, you promise to pay on time, give us what we need to do the job, and use our site fairly. Disputes are governed by South African law.

1. About these terms

These Terms of Service ("Terms") govern your use of the NOVASITE.CLOUD website and any services we provide. By visiting our site, contacting us, or engaging us for work, you agree to be bound by these Terms. If you don't agree, please don't use our site or services.

"NOVASITE.CLOUD", "we", "us", and "our" refer to the business operated by [YOUR FULL NAME], based in Sandton, Gauteng, South Africa. "You" and "your" refer to the visitor or client.

2. Use of our website

You may browse, share, and reference our website freely. You may not:

Copy, reproduce, or republish substantial portions of our content without written permission.
Use automated tools (bots, scrapers, spiders) to harvest data from the site.
Attempt to gain unauthorised access to our systems or services.
Use the site for any unlawful or fraudulent purpose.
Submit false, misleading, or malicious information via our contact form.

3. Quotes, proposals, and engagement

Quotes provided via email, WhatsApp, or proposals are valid for 30 days from issue unless stated otherwise. A quote becomes a binding engagement only when you confirm acceptance in writing (email, WhatsApp, or signed proposal) and pay the agreed deposit.

4. Pricing and payment

All prices are quoted in South African Rand (ZAR) and exclude VAT unless stated otherwise.
A 50% deposit is required to begin work, unless we've agreed otherwise in writing.
Final payment is due on project completion, before final delivery of files or site go-live.
Recurring services (hosting, maintenance, retainers) are billed monthly in advance.
Late payments accrue interest at 2% per month from the due date.
If an invoice is more than 30 days overdue, we reserve the right to suspend services or take down the delivered site until payment is received.

5. Scope and revisions

Each engagement includes a defined scope (pages, features, revisions) as outlined in the proposal. Work outside the agreed scope is treated as a change request and quoted separately before being carried out.

Each project package includes a set number of revision rounds. Additional revisions are billable at our standard hourly rate.

6. Timelines and delays

We commit to agreed timelines, but delivery dates depend on you providing required content, feedback, and approvals on time. If a project stalls due to client-side delays for more than 30 days, we reserve the right to pause the engagement and invoice for work completed to date.

7. Intellectual property

You retain ownership of all content you provide to us (text, images, branding).
On full payment, you own the final delivered website, including its custom code, design files, and assets we created specifically for you.
We retain rights to underlying frameworks, libraries, and reusable components developed in the course of our general work, which we may use on other projects.
We may showcase the finished work in our portfolio, case studies, and marketing materials unless you request otherwise in writing.
Third-party assets (stock photos, fonts, plugins) remain subject to their original licenses.

8. Hosting, domains, and third-party services

Unless agreed otherwise, you are responsible for purchasing and maintaining your own domain name, hosting account, and any third-party services (analytics, email, payment processors). We can recommend providers and assist with setup, but the underlying accounts remain in your name and control.

9. Warranties and disclaimers

We deliver our services with reasonable skill and care. However:

The site is provided "as is" — we make no guarantee of uninterrupted, error-free operation after delivery.
We don't guarantee specific business outcomes (traffic, sales, search rankings).
We're not liable for issues caused by third-party services, browser updates, or content you add after delivery.
Bug fixes for code we wrote are covered for 30 days after delivery, at no charge.

10. Limitation of liability

To the maximum extent permitted by South African law, our total liability to you for any claim arising from our services is limited to the total amount you paid us in the 6 months preceding the claim. We are not liable for indirect, consequential, or punitive damages including lost profits, lost data, or business interruption.

11. Termination

Either party may terminate an engagement in writing. On termination:

You pay for all work completed up to the termination date.
Any deposit covering work already done is non-refundable.
Files and assets are delivered to you once outstanding amounts are settled.

We reserve the right to refuse service or terminate engagements where a client is abusive, makes unlawful requests, or repeatedly breaches these Terms.

12. Confidentiality

We treat all information you share with us as confidential, including business plans, customer data, internal documents, and strategy. We won't disclose this to third parties without your permission, except where legally required.

13. Privacy

How we handle your personal information is set out in our Privacy Policy, which forms part of these Terms.

14. Changes to these Terms

We may update these Terms from time to time. The "Last updated" date at the top reflects the latest revision. For active client engagements, the Terms in force at the time the engagement was confirmed apply for the duration of that engagement.

15. Governing law and disputes

These Terms are governed by the laws of the Republic of South Africa. Any disputes will be resolved through good-faith negotiation first, then mediation, and finally — if needed — in the appropriate South African courts of Gauteng.

16. Contact

Questions about these Terms? Reach out: